Warranty Form

Step 1 of 2

Please complete this form to submit your warranty request. The information you provide will help us process your request as quickly as possible.

Product purchase date(Required)

Product collection(Required)

Mobel (swing, swing chairs or benches, tables) - 5-year warranty

Athena (swings and swing chairs) - 2-year warranty

Kaza (swing, swing chairs or benches, tables) - 5-year warranty

Versa (swings and swing chairs) - 2-year warranty

Garden (outdoor lounge and sectional set) - 1-year warranty

Pergola - 1-year warranty

Gazebo - 2-year warranty

Don't know

Select the appropriate collection. If you're not sure, select "Don't know" and provide more details in the description or via your invoice.

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Date of day

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Deadlines

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Calculation

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PDF calculation

Warranty expired

Product out of warranty
According to the date of purchase entered, the warranty on your product has expired. Unfortunately, we are unable to deal with this warranty claim.

However, you can contact our customer service department for advice or alternative solutions.

5-year warranty information

2-year warranty information

1-year warranty information

Parts store

Valid warranty

Subject to defect eligibility

Nature of the problem(Required)

Note: Chipping must not be the result of frost damage to be covered by warranty.

Precision: Refers to any phenomenon of fading or premature tearing of fabric or canvas.

Note: Glass breakage is not covered, whatever the cause.

Note: Coverage for broken parts varies according to the collection. When we check your request, we will confirm whether the part in question is covered by the warranty.

Please provide a detailed description of the problem at the next stage, so that we can assess the situation and confirm whether or not it needs to be dealt with.

Detailed description of the problem(Required)
Please explain clearly and precisely what is wrong or damaged. The more detailed you are, the easier it will be for us to process your request.

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Calculation of 2nd part of warranty

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Result Part 2

Problem not covered by warranty

Unfortunately, we are unable to support this warranty claim.

If you would like to obtain a spare part, you can find the parts available from the following link. Please contact our customer service department if you need assistance.

5-year warranty information

2-year warranty information

1-year warranty information

Parts store

Problem not covered by warranty

Parts store

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Valid warranty
Subject to defect eligibility
Please enclose your proof of purchase (invoice) to validate the date and product.(Required)

Drop files here or

Max. file size: 1 GB.

Attach photos of the problem

Drop files here or

Max. file size: 1 GB.

The photos will help us to visually assess the condition of the product and speed up diagnosis.
Name(Required)
First Last
E-mail(Required)

Phone(Required)
Validation(Required)
By clicking on "Submit request", you confirm the accuracy of the information provided and consent to its processing for warranty purposes.
Email
This field is for validation purposes and should be left unchanged.

Warranty Form

Warranty expired

Valid warranty

Problem not covered by warranty

Problem not covered by warranty

Valid warranty

Veranda Jardin

Online catalog

Need a replacement part